All RazzelParis.com orders are gift wrapped in signature packaging and shipped securely in a cardboard box.
For security reasons, Razzel Paris online purchases will require a signature upon delivery.
Orders above 100 €will qualify for FREE Shipping.
Shipping costs are calculated based on the size, weight and destination of your order. All shipments are processed by colissimo, our partner carrier. In the checkout process you can check the exact cost of your shipment.
You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of Razzelparis.com or on www.laposte.fr/professionnel/outils/en/track-a-parcel by inserting the tracking number supplied.
Deliveries are made by our trusted courier and take place on Monday to Saturday (or other normal working week days in countries that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours of 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.
We ship worldwide using Colissimo France. Please note: Customs authorities in Russia have tightened restrictions on import shipments, which can lead to delays in delivery.
Some International shipments may take between 5-10 days (on rare occasions longer) depending upon the customs regulations and third party issues. We cannot be held responsible for any lengthy delays which occur due to customs regulations.
Please note, that personalised and/or customised Razzel Paris Products may have a long lead in time before shipping.
If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country that is prohibited by applicable export laws.
Import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority.
If you order Razzel Paris Product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.
Please contact your local customs office for further information before placing your order. In the event that you return an item, you will be responsible for reclaiming duty directly from your local customs office. Please see our returns conditions.
Your order will be delivered to the delivery address you specify when placing your order.
Razzel Paris Products comprised within the same order cannot be delivered to different addresses.
Orders cannot be delivered to a PO Box or similar addresses.
We will not accept responsibility for items being delivered to the incorrect location due to insufficient/incorrect address information being provided to Razzel.
We will not accept responsibility for the breakage/damage of any of our products that may occur during transit. Razzel ensures that all products are packaged to safeguard protection during the delivery process.
We cannot accept responsibility for the loss of any of our items/parcels during transit due to a fault of a third party service provider (the courier). However, Razzel will assist the customer in liaising with the relevant courier party, to investigate a reported loss and pursue the appropriate channels until the matter is resolved.
If a delivery attempt is deliberately rejected by the customer with refusal to sign for a parcel which was sent following a confirmed order, with the customer thereafter requesting a refund after the goods have already been sent, the initial shipping fees incurred by Razzel and any courier for returning the parcel to Razzel will be deducted from the total refund value.
Please also note that you must comply with all applicable laws and regulations of the country for which Razzel Paris Product(s) are destined. We will not be liable for any breach by you of any such laws.